Flipping Aussies — Refund Policy

Thank you for shopping with Flipping Aussies. Everything we sell is a digital product — instant PDF downloads (such as our playbooks and guides) and digital memberships. Because of this, please read this policy carefully before you buy.

All sales are final — no refunds Every product we sell is delivered digitally and can be downloaded, saved and kept the moment your order is complete. For this reason, all purchases are final and non-refundable. This includes, without limitation, our 15 Days of Playbooks and every other PDF download or guide we offer. Once your purchase is confirmed and the download has been made available to you, we are unable to offer a refund, return or exchange.

Flip Club subscriptions Flip Club memberships are billed on a recurring basis and are non-refundable, including for any partial or unused portion of a billing period.

You can cancel your subscription at any time. When you cancel, your membership stays active until the end of your current paid billing period, and you will not be charged again after that. We do not provide refunds for payments that have already been charged — including where a renewal was missed or a cancellation was forgotten. It is your responsibility to cancel before your renewal date if you do not wish to be charged for the next period.

To cancel, manage your membership from your account, or email us at james@flippingaussies.com and we'll help you cancel before your next renewal.

Trouble with your purchase If you have any problem downloading or accessing a product, or you believe you were charged in error, please contact us at james@flippingaussies.com and we'll do our best to make it right.

Your consumer rights Nothing in this policy limits or excludes any rights or guarantees you may have under the Australian Consumer Law or any other applicable law that cannot be excluded. Where a consumer guarantee applies and cannot lawfully be excluded, you may be entitled to a remedy as set out in that law.

Questions? Email us any time at james@flippingaussies.com.

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at james@flippingaussies.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at james@flippingaussies.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at james@flippingaussies.com.